We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Place an order from our Web site
Return an item or make an exchange
Inquire about our services
Receive a gift package
Create an account at shutterbugbags.com
Sign up for Shutterbug Designs email updates
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources. whose policies meet the Direct Marketing Association's privacy standards.
We also gather information about how visitors navigate through our Web site by using 1and1.com data gathered with "cookies" and/or other online tools such as "pixel tags."
Using Information We Collect
At Shutterbug Designs, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Send you Shutterbug Designs email updates
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Shutterbug Designs.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Please be sure to provide us with your exact name and address. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
Remember what items are in your Shopping Bag
Recognize you when you return to our Web site
Study how our customers navigate through our Web site and which products they request in site searches
We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at Shutterbug Designs, you will receive an email confirmation and, in most cases, an email with package tracking information.
We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. If you do not wish to receive these promotional emails, please notify us firstname.lastname@example.org.
Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Shutterbug Designs and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please log onto www.shutterbugbags.com, go to the Customer Login and log into your account. You will have the option to change your:
* Invoice and delivery information
* View Orders
To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at email@example.com. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.